Legal notice
Seller
SMUK G.K.
Business Name
SMUK®︎
Representative
Huang Wan Tzu
Location
〒103-0015
1F Office VERA Nihonbashi Hakozaki,
27-9 Nihonbashi Hakozaki-cho, Chuo-ku, Tokyo
Contact Information
Email: customercare@smuk.jp
※ For inquiries, please contact us mainly by email or via our Contact Us page.
Telephone Number
070-1321-1103
Business Hours
Monday–Friday 11:00–21:30
(Closed on Saturdays, Sundays, public holidays, year-end/new-year holidays, and designated shop holidays)
Sales Price
All prices are displayed on each product page and include tax.
Additional Fees
・Shipping fees (see our Shipping Policy)
・Bank transfer fees (when selecting bank transfer as the payment method)
・Customs duties, import taxes, or other related fees for international orders (borne by the customer)
Payment Methods
Credit Cards (Visa / MasterCard / JCB / American Express)
Apple Pay / Google Pay / Shop Pay
PayPal / PayPay / Convenience Store Payment (via Komoju), etc.
Timing of Payment
For immediate payment methods such as credit card, PayPal, Apple Pay, Google Pay, and PayPay: Payment is completed when the order is confirmed, and we will begin preparing shipment accordingly.
For bank transfers or convenience store payments: Please complete payment within 3 days from the order date. The order will be shipped after payment is confirmed. ※ A handling fee of 220 yen applies for convenience store and Pay-easy payments.
Delivery Time
Orders are generally shipped within 3 business days after confirmation.
※ Delivery may be delayed due to peak seasons, weather conditions, or transportation issues.
Returns, Exchanges, and Cancellations
We do not accept returns, exchanges, or cancellations except in cases of initial defects or incorrect delivery.
Please refer to our Return & Refund Policy for details.
Purchase Quantity Limitations
No specific purchase limits are set; however, sales may be restricted depending on stock availability.
Other Information
Some items can be shipped internationally; however, any customs duties or import taxes incurred will be borne entirely by the customer.