FAQs

We accept credit cards, convenience store payments, PayPay, Apple Pay, Google Pay, and other major payment methods.

https://smuk.jp/pages/payment-method

Domestic: ¥500 shipping / free over ¥10,000. Ships within 1–2 business days. International: ¥2,000 shipping / free over ¥30,000. Tracking info provided after shipment.

https://smuk.jp/policies/shipping-policy

Yes, we offer gift wrapping services and gift boxes for purchase. Please refer to the page below for details.

https://smuk.jp/collections/gift-wrapping-jewellery-boxes

You can cancel your order within 30 minutes after placing it.

Email：customercare@smuk.jp

Please contact with our Customer Care Team.

We’re sorry, but the first-purchase coupon cannot be used on sale items. Thank you for your understanding.

We sincerely apologize, but all SMUK earrings are currently designed exclusively for pierced ears, and we are not able to convert them into clip-on styles at this time. Thank you for your understanding.

Thank you for your inquiry. At the moment, we only offer 925 sterling silver and solid gold accessories, and we do not carry surgical stainless-steel items. We sincerely appreciate your understanding.

Tracking information is usually updated within a few hours after the shipment is processed. However, depending on the courier’s system, it may take up to half a day or one full day for the status to appear. Please note that during peak seasons such as year-end holidays, tracking updates may be delayed.

We only accept returns or refunds for defective or incorrect items, subject to stock availability. Please contact us within 5 business days of delivery for assistance.

https://smuk.jp/policies/refund-policy

On mobile, you can change it at the bottom of the page. On desktop, use the menu at the top right corner.

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For inquiries, please contact us by email or through our contact form.

Email：customercare@smuk.jp

https://smuk.jp/pages/contact-us

Monday to Friday 11:00am - 9:30pm (exclude Weekends and Public Holidays)

925 sterling silver is a completely nickel-free material, thoughtfully designed with consideration for those with metal allergies.

It has a warm appearance, excellent workability, and is highly valued for its intrinsic worth and resale potential as a precious metal—making it a distinguished choice for fine jewelry.

However, please note that sensitivity may vary depending on individual constitution. If you have concerns, feel free to contact us before purchasing.

Surgical stainless steel is commonly used for kitchen utensils such as spatulas and lunch boxes, and is not suitable as a material for creating items of lasting value.

It is also not a completely hypoallergenic material, as it contains trace amounts of nickel, so those with sensitive skin should exercise caution.

In contrast, 925 sterling silver is a completely nickel-free material, thoughtfully designed with consideration for those with metal allergies.

With its warm appearance, excellent workability, and high value as a precious metal, it is a refined material ideal for fine jewelry.

Yes, all SMUK earrings, including the post part, are made entirely of 925 sterling silver. While some products on the market use posts made of brass with silver plating, SMUK is committed to using solid sterling silver throughout—even in areas that are not visible—crafted with care and integrity. For gold-plated items as well, we ensure that the entire piece, including the post, is fully coated. We prioritize not only appearance but also comfort and quality. Because the post comes into direct contact with the skin, we focus on creating designs that can be worn with confidence and peace of mind.