Refund policy
We make the best efforts to quality control all items prior to dispatch.
In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible, please also include a brief description of the fault.
We will happily accept returns on faulty item within 7 days of receipt for a full refund.
Please return the item by Registered Mail Service , as SMUK will not take responsibility for any returns lost or damaged in transit.
All items must be in their original condition; unworn, unused, unwashed with the care instruction card attached, and are accepted at the discretion of our team.
All items must be returned in their original undamaged box and SMUK’s clear pouch.
Earrings cannot be returned for a refund or exchange for hygiene reasons.
Sale items are those discounted or greater. Please choose carefully as Sale items are not eligible for return, exchange or credit unless faulty. If you have any questions regarding the Sale item please contact our Customer Care team.
RETURN ADDRESS
Name: SMUK
Address: # 02-70, 10 Sinaran Drive, Square 2, Singapore 307506
Phone number: +65 6397 6978
* When the returned product arrives at our company, our Quality Assurance Experts will proceed with a product evaluation exercise. We will contact you within 3 business days once the evaluation process is complete.
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REFUNDS
Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.
INCORRECT ITEMS
If you believe you have received an item different to the one you ordered, Please contact our Customer Care team, using the steps mentioned above, please also include a brief description of the item you have received instead.
If you require any further assistance please contact our Customer Care team.